I use @mercury for banking and books. My ai has access to both (read access, can’t move money, etc) and has balanced all 3 businesses (and one is a franchise biz which has to run on accrual which is a total pain and it does it effortlessly). It beat all my accountants to completed returns this year and did better than them. If you think about it it makes sense, it’s a mathematical program that doesn’t get confused or tired. It’s built for accounting. I don’t see how book keepers make sense anymore, they don’t know my business like I do and working through a handful of questions w ai as it works is so easy.
brandSteady
Mercury on X
Reception is warm: 31 of the 96 people saying how they feel about Mercury praise it — the app, the support rep who talked them through, the books. The complaints are fewer and scattered, and the one with reach is accounts closed without explanation.
First written 27 Oct · what changed · from 106 posts by 96 people
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as of 27 Oct · checked once a monthFirst written 27 Oct. When what people say changes, it shows here.
Tone· 54 posts from 49 people· written 27 Oct
How do people feel about Mercury?
Most of this section is praise: 31 of 49 people call Mercury the bank they love using, and 8 recommend it to others. The complaints are few, and the sharpest is accounts closed with no explanation.
Praise is about how it feels and how it works: people call the app's design "world class", thank a support rep by name for talking them through a problem, and post about the card and the welcome box. Owners say their own AI reads Mercury's banking and books — one runs three businesses on it, reconciles the month in about ten minutes and says it beat their accountants to finished returns.
When people recommend it, they name the API, separate account buckets and virtual cards as the reason it suits agents. A smaller group marvels at the size of it — a third of US startups, 50% growth, payroll and accounting added — and notes that switching stops being a pricing question once the product becomes muscle memory.
The soured ones are a handful. The furthest-reaching post warns that several of the companies one operator owns had accounts closed at once with "no call, no explanation"; a founder says Palestinian startups get a day's notice; another is closing to move to a rival. Two posts from one person accuse it of scamming people.
- Praises it34
- Recommends it8
- Soured on it7
- Impressed by its growth3
- Likes it, with gripes2
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PSA - the downside of fintech BaaS I was alerted that @mercury @immad @MaxTagher are closing accounts for several of the companies we own all at once after a few years in use. No call, no explanation, and we run millions through their platform. (no risky behaviors other than intercompany transfers from our assessment.) For multi-entity groups / family offices etc, established chartered banks with real bankers you can have a relationship with and speak to are the way to go. With JPM for example, one call to our banker solves problems like this. If you're on Mercury or any other fintech BaaS, the tech is novel, but be warned, have a contingency plan and always make sure you maintain accounts at the more established chartered banks. Mercury's compliance is automated and overly aggressive. Our accounting team is moving every account off Mercury as we speak and we'll happily move them all to our more established, relationship-driven banks (including the ones they didn't close).
just got off the phone with @mercury support. Logan is 70% of the reason I'm having such a good experience with them. reassuring, explains what I need to know, makes me feel confident, honest and direct, executes quickly. @immad pay him a lot, a lot, a lot, a lot of money
Just use a bank account like @mercury that offers a proper API + some access control and traceability if you want your agents to operate at this level. Letting agents use human interfaces feels powerful but it's often a mistake.
1 in 3 US startups is honestly a crazier number than $1B in revenue. once infra becomes muscle memory, switching isn’t just a pricing decision anymore.
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Pain points· 24 posts from 22 people· written 27 Oct
What do people complain about with Mercury?
No complaint leads here: account closures, slow support, failed payments, setup friction and bookkeeping chores are level at 3 people each. Closure is the one that travelled, and it is what people point to when they tell others to keep a second bank account open.
The closures are described the same way: no call, no explanation, sometimes a day's notice. One operator says several of the companies they own were closed at once after years and millions in volume; a founder whose account was shut over activity from Vietnam asks for a manual review.
Support is level with them. One account took a fraud attempt half a dozen times from an offshore merchant with no block, and staff could not help by email; a typo in an onboarding email is one nobody will correct; product feedback gets pushed to email.
Payments are level too: an international wire sent in late September still not landed after three weeks, and a credit limit cut by 90% after one large transfer, which failed every card payment. Setup friction is a card that would not take Canadian dollars or an address, a forced partner-bank switch two months before peak season, and payroll booking slots two weeks out. On books, people say the exceptions are the hard part, since every agent purchase still needs a receipt, a category and an owner.
- Accounts closed without warning4
- Support slow or unhelpful3
- Payments fail or stall3
- Setup, signup and migration friction3
- Bookkeeping and tax chores still hurt3
- Pricier than the tools it replaces2
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It is fun to think about the business models that drive these product decisions. @tryramp primarily monetizes on spend so they’ve built a product that optimizes around increasing contribution profit per dollar out. The dark pattern is hiding true cash back rates. @mercury primarily monetizes on deposits so they’ve built a product that optimizes around increasing contribution profit per dollar in. The dark pattern is hiding true net deposit yield. When you see a fintech that is otherwise beloved doing something that feels adversarial to the user, think about business models and incentives.
PSA - the downside of fintech BaaS I was alerted that @mercury @immad @MaxTagher are closing accounts for several of the companies we own all at once after a few years in use. No call, no explanation, and we run millions through their platform. (no risky behaviors other than intercompany transfers from our assessment.) For multi-entity groups / family offices etc, established chartered banks with real bankers you can have a relationship with and speak to are the way to go. With JPM for example, one call to our banker solves problems like this. If you're on Mercury or any other fintech BaaS, the tech is novel, but be warned, have a contingency plan and always make sure you maintain accounts at the more established chartered banks. Mercury's compliance is automated and overly aggressive. Our accounting team is moving every account off Mercury as we speak and we'll happily move them all to our more established, relationship-driven banks (including the ones they didn't close).
@mercury As a startup entrepreneur, I am alarmed at your lack of fraud prevention on a transaction that was attempted a half dozen times, all for different amounts from an offshore merchant. But what is worst is your support staff being unable to help me via email.
@immad Akhund do you guys even know how to run a bank ? I did a simple international wire on 28th of Sep from my @mercury account. Its been over 20 days now, I ve been talking to your inefficient customer care since 5th October. 1/3
@mercury I am banking for 5 years now. I woke up and all my card payments are failed because credit team reduced my credit limit by 90% cuz of one big transfer. This is really frustrating and create extra work for me. I mean please do not be THAT bank. I love Mercury
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Alternatives· 14 posts from 13 people· written 27 Oct
What are the alternatives to Mercury?
Ramp is the largest group, at 3 people, and it is a handful like every other name here. Gusto and QuickBooks or Xero follow at 2 people each, on what the newer products cost.
These are rarely head-to-head switches. Ramp comes up in valuation talk, where one investor calls Mercury at 5x "a steal next to ramp", and in spend, where one user says they migrated off Ramp entirely. Payroll is where the price argument is made: one business is at $49 a month plus $6 an employee with Gusto and says the Mercury math does not math, and a Mercury investor asks why payroll costs more than Gusto and accounts more than QuickBooks.
Books is the other direction — people are glad to drop the old software rather than weigh it. On the bank itself, the biggest reach is one post arguing that groups and family offices should be with a chartered bank you can phone, JPMorgan named, after accounts were closed.
The rest is people arriving or leaving alone: one moving three businesses in after BlueVine shut an account and worrying it will repeat, one leaving for Rho and asking about switching offers, one moving off Ally's support into a Mercury personal joint account.
- Ramp3
- Gusto2
- QuickBooks and Xero2
- Established banks2
- Rho1
- BlueVine1
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.@tryramp makes a bit over $2B a year. Investors just valued it at $60B. @airwallex isn't far behind on revenue. It runs at $1.3B a year, and its June round valued it at $11B. @mercury also passed $1B a year, and it's valued below Airwallex. Side by side, the revenues are close, but not the valuations. Ramp sits alone at the top of the chart, and the rest of the category is bunched at the bottom. I think investors are paying Ramp for what they expect it to become. On today's revenue alone, it would sit much closer to Airwallex.
mercury at 5x looks like a steal next to ramp
I got pumped when I saw this, but I’m at $49/mo + $6/emp with Gusto. I want the math to math but that’s a massive difference.
i'm an investor in @mercury and actively use the product across multiple entities yet i don't understand why they keep launching products priced higher than in the market (like payroll more expensive than Gusto? accounts more exp. than QuickBooks?) shouldn't all this stuff be free to increase deposits/bank activity...
PSA - the downside of fintech BaaS I was alerted that @mercury @immad @MaxTagher are closing accounts for several of the companies we own all at once after a few years in use. No call, no explanation, and we run millions through their platform. (no risky behaviors other than intercompany transfers from our assessment.) For multi-entity groups / family offices etc, established chartered banks with real bankers you can have a relationship with and speak to are the way to go. With JPM for example, one call to our banker solves problems like this. If you're on Mercury or any other fintech BaaS, the tech is novel, but be warned, have a contingency plan and always make sure you maintain accounts at the more established chartered banks. Mercury's compliance is automated and overly aggressive. Our accounting team is moving every account off Mercury as we speak and we'll happily move them all to our more established, relationship-driven banks (including the ones they didn't close).
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Questions· 20 posts· written 27 Oct
What do people ask about Mercury?
Payroll draws the largest group of questions, from 5 people: whether it is US-only, what owners want from it, and whether it locks startups in. Cost comes next, at 3 people.
The payroll questions are about reach and stickiness. One asks whether the launch is US-only given tax withholding and benefit deductions; another asks whether paying everyone from the same account is what keeps founders longer; another whether cross-border contractor payroll follows. The answer given in the thread is that payroll is the moat because a card can be swapped in a day and the thing paying everyone cannot.
On price, people ask what payroll costs employers and whether pricing differs for existing or personal users. The one concrete answer in the posts: free through the end of the year, then $50 a person a month plus a $100 monthly base, one plan covering multi-state filing, mail monitoring and tax registrations. Two other questions are asked plainly twice: how Mercury actually makes money, and whether it serves only businesses — which a user answers from experience, saying they use it for personal banking too.
A smaller set is about safeguards: protections against rogue agents moving money, and whether crypto transfers will trip flags, where one reply says only wire purchases are allowed.
- Payroll: how far and how sticky5
- What does it cost?3
- How does Mercury make money?2
- Business-only or personal too?2
- Protection from fraud and flagged activity2
- How the books connect and hold up2
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@prankash thank you. What is pricing? Any different for existing biz / personal users?
Its free through the end of the year then $50 per person paid per month+$100/mo base fee. Its a single plan for multi-state, includes mail monitoring, state tax registrations and more, so its like having payroll provider + corpnet + tax notice monitoring all in one.
how does @mercury actually make money? @immad
Payroll is the obvious next vertical, but tax withholding and benefit deductions make this harder than deposits. Is Mercury launching payroll in the US only for now?
They only serve business right?
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Wishes· 15 posts from 14 people· written 27 Oct
What do people want from Mercury?
The one wish more than one person makes is payroll-adjacent: 3 people want medical benefits, retirement and PEO support connected to payroll. Everything else is a single ask, from a PDF of one transaction to an iPhone app.
Benefits are the clearest ask. Beyond medical benefits and retirement integrations, one person wants more detail on the benefits outsourcing before moving and calls it "a brutal painpoint", and another says they are very interested in PEO support.
The singles are small and specific. One wants a save-as-PDF for a single transaction, because the side pane does not even show the year and screenshots are not a record. One wants payroll to sign up as easily as Books instead of waiting two weeks for a booking slot. One wants fees shown before money moves, after a transfer between their own accounts cost more than expected. One wants a delay on the "needs a receipt" email so an auto-forwarded receipt arrives first.
Larger asks: a real iPhone app, Mercury for personal accounts, and an MCP or API so their own Claude or ChatGPT can drive the books. One wants product feedback taken seriously where it is posted, not pushed to email.
- Payroll-adjacent integrations3
- PDF export for a transaction1
- A real iPhone app1
- Show fees before sending1
- Personal accounts1
- Self-serve payroll signup1
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Plans for future integrations with medical benefits, retirement, etc?
Do you have any more color on the benefits outsourcing? I didn't locate any in FAQs for example. That's a brutal painpoint, so necessary to clarify before moving. For us.
@mercury I need a way to get a PDF for a specific transaction at a time, similar to most credit card providers let you have some kind of print-transaction view. I don't see any way to do this. The transactions only open in a side pane, don't even list the full date with year (meaning screenshots aren't even enough), and have no print/exportable record. Sometimes you just need to give a 3rd party a complete record of a transaction. Can you add a little "Save as PDF" option in the transaction "..." menu?
@mercury im trying to use your payroll system, but there are no bookings spots until 2 weeks from now would be better if yall made it like the books. easy to sign up
Money tasks need the price shown before the send. A bank transfer between my own accounts once cost far more than I expected, and I only saw the fee afterward. Whatever moves my money should show me the bill first.
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