Rippling on X

Fed up, 8 people: what wears people down is repetition. One person says Rippling "messed this up again" and asks who to switch to; another, told it had happened last year too, says they aren't sure Rippling understands. Others call the experience disastrous and weigh Gusto. In the same theme, a customer says ten days of support brought no answers and left their health coverage lapsing, someone reports upsell emails landing in spam, and a user argues that MDM and API features they already pay for should not need the AI add-on.

Loves it, 4 people, praises a responsive support team, a product one rates even better than its customer service, and how easy PTO requests are.

Rippling AI, 3 people, is the other praise theme: it named the processes eating memory, turned SQL from a Snowflake dashboard into a cleaner dashboard with summaries, and booked a new hire's intro meetings from an onboarding doc.

Satisfied with reservations, 1 person: a fast fix, but "our cortisol can't take another round of this."

Sales pressure, 3 people: someone who clicked the AI trial to avoid talking to a human got three calls in a row to book a call with a human about their AI. Another, who is a customer, says the team's emails now go to spam under too many aggressive upsell emails.

Repeat failures, 3 people: the loudest post in the section says Rippling "messed this up again" and asks who to switch to; a reply says the same thing happened last year, so they doubt Rippling understands, and a third adds "fool me once".

Politics, 2 people, is about the CEO: one asks why the CEO laments missing a vote for a candidate who dropped out over assault accusations, another asks whether Rippling supports sexual assault.

IT restrictions, 2 people: osquery installed on company devices that does nothing without paying more, and OIDC sign-in blocked without a vendor marketplace app.

Support, 1 person: ten days of unanswered questions and three days of silence. Gated features, 1 person: MDM, osquery and API access locked behind the AI subscription, with subscription prompts across the interface.

Of the 4 people in this section, 2 weigh Gusto, and without much hope: one person having a disastrous Rippling experience says they might switch to Gusto, and a reply answers that Gusto is "unfortunately also terrible". That leaves the switch open.

Someone else tells a frustrated customer to use Warp instead, promising their cortisol will decrease.

Deel appears on the other side of a comparison: a user asking why international employees can't have multiple bank accounts notes that Deel and Rippling both offer it — a point for Rippling, against Justworks.

The section holds a single question, from 1 person, posted as a reply: whether Rippling is still cool. The post gives no reason for asking — no price change, incident or feature — and no answer follows it. Nothing else is asked in the posts filed here, so beyond that one check on whether Rippling is still cool, the questions people bring to it are not visible in this material.

On retirement, 1 person asks who is building the next Guideline now that it has dropped non-Gusto customers, calls Vestwell's options terrible and says it doesn't allow the Vanguard funds they want, then says they are surprised Rippling doesn't offer something here — the wish is for a retirement option at Guideline's standard.

On pay, 1 person, writing about Rippling's first user conference, calls it a big milestone and says payroll is one of the few things every company runs on repeat, so they are curious how much of the agenda goes to faster, real time pay.